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SLA Agreements

The data model encompasses views such as Agreements Status, Agreements Plan Billed vs Covered, Top 10 Agreements, Agreements KPI, Agreements Record Type, Top 5 Sites, and SLA Agreement Base. Measures include Claim Percentage, Billed To Date Amount, Covered To Date Amount, and Costed To Date Amount. It enables monitoring SLA agreement status, identifying discrepancies in billed vs. covered amounts, assessing top-performing agreements, calculating KPIs, categorizing agreements, and analyzing site distribution.

Benefits of This Data Model​

  • Enhanced Agreement Monitoring: The data model allows for real-time monitoring of SLA agreement status, enabling immediate identification of any expired or pending agreements.
  • Improved Financial Analysis: By comparing billed amounts to covered amounts across SLA agreements, the model facilitates accurate detection of discrepancies, enhancing financial analysis and decision-making.
  • Optimized Performance Evaluation: Utilizing KPI calculations within the model, organizations can effectively evaluate the performance of SLA agreements against predefined targets, fostering continuous improvement.
  • Streamlined Agreement Categorization: Through the categorization of agreements by record type, the model simplifies the analysis of different agreement types, aiding in enhanced strategic planning and reporting.
  • Strategic Resource Allocation: The identification and analysis of the top 5 sites with the highest number of agreements enable organizations to allocate resources strategically and efficiently, contributing to improved operational effectiveness.

Key Performance Indicators (KPIs)​

  • Claim Percentage: Percentage of claims submitted compared to the total claims possible within a specified time period.
  • Billed To Date Amount: Total amount billed for services provided up to the current date.
  • Covered To Date Amount: Total amount covered by insurance or other agreements up to the current date.
  • Costed To Date Amount: Total amount of costs incurred for services provided up to the current date.

Available Visualizations​

View NameDescription
Agreements StatusDisplays the current status of all SLA agreements, providing an overview of active, expired, and pending agreements.
Agreements Plan Billed vs CoveredCompares the billed amount versus the covered amount for each SLA agreement, highlighting potential discrepancies.
Top 10 AgreementsShows the top 10 SLA agreements based on performance metrics such as compliance, response time, and resolution rate.
Agreements KPICalculates and displays key performance indicators (KPIs) for SLA agreements to assess performance against predefined targets.
Agreements Record TypeCategorizes SLA agreements by record type, enabling analysis based on different agreement categories or classifications.
Top 5 SitesIdentifies the top 5 sites or locations with the highest number of SLA agreements, facilitating strategic resource allocation and monitoring.
SLA Agreement BaseProvides a comprehensive base view of all SLA agreements with detailed information on terms, conditions, and associated parties.