RMAs

The data model incorporates views providing insights on returned products, reasons for returns, and customer satisfaction levels across various dimensions including monthly trends, product-specific details, and customer behavior analysis. Measures like Return Amt, Restock Amt, Sales Tax Amt, and Trade Disc Amt facilitate tracking transaction values, quantities, and adjustments while Currency Exchange Rates support international transaction analysis. This model supports operational enhancements, product quality improvement, and customer retention strategies.

Benefits of This Data Model

• Enhanced Operational Insights: The data model provides detailed views on returned products, reasons for returns, and customer satisfaction levels, enabling better operational decision-making.
• Product Quality Enhancement: By focusing on returned products, frequencies, and reasons, the model supports product quality improvement initiatives.
• Customer Retention Strategies: Through analyzing return behavior, customer dissatisfaction trends, and loyalty impact, the model facilitates the development of targeted customer retention strategies.
• International Transaction Analysis: With support for Currency Exchange Rates, the model enables thorough analysis of international transactions and their financial implications.
• Trend Analysis and Optimization: The model summarizes monthly return statistics, patterns, and comparisons to facilitate trend analysis and operational optimization.

Key Performance Indicators (KPIs)

• Curr Exch Rate: Current exchange rate used for currency conversion in transactions.
• Restock Amt: Amount for restocking a returned item.
• Return Amt: Amount refunded for returned items.
• Return Amt HC: Return amount in the home currency.
• Sales Tax Amt: Amount of sales tax included in the transaction.
• Trade Disc Amt: Amount of trade discount applied in the transaction.
• Transaction Amt: Total amount of the transaction before any adjustments.
• Transaction Amt HC: Total amount of the transaction in the home currency.
• Ext Amt: Extended amount calculated based on unit price and quantity.
• Freight Amt: Amount charged for shipping and handling.
• Qty Auth For Rtrn: Quantity authorized for return.
• Restock Amt: Amount for restocking a returned item.
• Trade Disc Amt: Amount of trade discount applied.
• Unit Price: Price per unit of the item.

Available Visualizations

View Name	Description
RMAs	Provides data on returned products, reasons for returns, and customer satisfaction insights.
RecentRMAs	Displays the latest returned products, their reasons for return, and related customer feedback.
MonthlyRMAs	Summarizes monthly return statistics, patterns, and comparisons for trend analysis and operational optimization.
ProductRMAs	Focuses on returned products, frequency, and reasons, aiding in product quality enhancement and customer service improvement.
CustomerRMAs	Analyzes return behavior, customer dissatisfaction trends, and loyalty impact for targeted retention strategies.