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Admin User Maintenance

If a SEI user enters the wrong password five times, the account is locked out.

Unlock the ADMIN user​

If the ADMIN account is locked:

If another admin account with Security privileges is available​

  1. Log in to the SEI Web Server using that account.
  2. In the navigation panel, select the gear icon to open Administration.
  3. Select Security, then Users.
  4. Select the ADMIN user.
  5. Click the Unlock icon.

If no admin account is available​

  1. Open Microsoft SQL Server Management Studio and connect to your SQL Server.
  2. Select the SEI database, typically named Nectari or SEI.
  3. Start a new query and run: 
    SELECT USERNAME, IS_LOCKED_OUT, FAILED_PASSWORD_ATTEMPT_COUNT
    FROM [Nectari].[dbo].[SEC_USERS]
    WHERE USERNAME= 'ADMIN'
  4. If IS_LOCKED_OUT is not 0 or FAILED_PASSWORD_ATTEMPT_COUNT is not 0, reset them: 
    UPDATE [Nectari].[dbo].[SEC_USERS]
    SET IS_LOCKED_OUT = 0,
        FAILED_PASSWORD_ATTEMPT_COUNT = 0
    FROM [Nectari].[dbo].[SEC_USERS]
    WHERE USERNAME = 'ADMIN'
  5. Log in to SEI as ADMIN using the current password.
    If the password is not known, follow the instructions below to reset it.

Reset SEI admin password​

If you don’t remember the ADMIN password, use the Forgot Password link on the SEI login window. For password reset to be successful, make sure a valid email is configured for the ADMIN account.

Verify or update the ADMIN email​

  1. Open Microsoft SQL Server Management Studio and connect to your database.
  2. Locate the SEI database, typically named Nectari or SEI.
  3. Start a new query and run: 
    SELECT EMAIL FROM [Nectari].[dbo].[SEC_USERS] WHERE USERNAME = 'ADMIN'
  4. If you need to change the ADMIN email, run: 
    UPDATE [Nectari].[dbo].[SEC_USERS]
    SET EMAIL = '[email protected]'
    WHERE USERNAME = 'ADMIN'
  5. Make sure this email address is valid and accepted by your company’s SMTP server so password reset emails can be delivered. The SMTP settings used by SEI must be correctly configured—update them in the Web Central Point Configurator or check the <smtp server="..."/> value in the nec-centralpoint.xml file.